Associate Director of Support Services
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Department: Support Services
For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention to survivors of domestic violence, sexual assault and human trafficking and their families. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through an intersectional, strengths-based, and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Associate Director of Support Services!
Reporting to the Director of Support Services, the Associate Director of Support Services ensures YWCA Golden Gate Silicon Valley meets or exceeds the program quality, outcomes, and financial goals within the Crisis Intervention and Legal Services Teams so the organization’s mission, strategic directions, and business plan can be achieved. As a member of the management team, the Associate Director supports the Director in strategic planning, business planning, budgeting and problem solving.
The Associate Director:
- Ensures the delivery of quality support services programs, e.g. 24/7 crisis response, and legal services to survivors of domestic violence, sexual assault and human trafficking
- Assists in creation of annual department business plan and budget that is in alignment with and advances the Support Service’s overall business plan and strategic plan
- Provides leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff through organizational growth.
- Develops new initiatives, programs, and services to advance Crisis Intervention and Legal Services and the mission, vision, values and strategic plan of the YWCA
- Cultivates and manages existing relationships with community stakeholders to ensure positive YWCA positioning and cohesive community access to services
We are seeking a solutions-focused leader to sustain programming and mission impact for the Agency with a continuous drive for improvement and growth (vertical and/or horizontal). Candidates must have adaptive leadership skills and have a demonstrated understanding of capacity building principles.
Candidates must have either a Bachelor’s Degree in a related field or equivalent combination of education and experience. Candidates must have a Minimum 2 years of management experience and 5+ years program experience. The ideal candidate must have a demonstrated understanding of program management, systems change, evaluation and planning. Key to success is the ability to be present in a changing work environment; the ability to build relationships with community stakeholders; and model healthy boundaries with empathy and compassion. The successful candidate will be a strategic leader, with a demonstrated understanding of gender-based violence movement and trauma-informed care. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management, grant management, and record keeping.
Required: Cleared background check (fingerprinting), valid California driver’s license and reliable internet, reliable transportation, and auto insurance. Must have completed or be willing to complete 65-hr California State Sexual Assault Counselor certification. (Training will be provided).