Bilingual Crisis Intervention Advocate
Full-Time (32 hours/week), Hourly, Non-Exempt.
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Department: Support Services
Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.
For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Bilingual Crisis Intervention Advocate in our Support Services Department.
Reporting to the Crisis Intervention Manager, the Bilingual Crisis Intervention Advocate provides crisis intervention services, including 24-hour in-person and telephone response, safety planning, crisis counseling, community referrals to individuals and families impacted by domestic violence, sexual assault and human trafficking. The Bilingual Crisis Intervention Advocate often serves as first point-of-contact for the community and completes intakes, assessments and screenings to other programs and provides in-person and telephone response, intakes and screenings to adults and children. The Bilingual Crisis Intervention Advocate has a focus in serving survivors of domestic violence and working in collaboration with law enforcement.
We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.
Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of intersectional feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity and client-centered service provision.
Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative and a sense of humor; and the ability prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and experience in confidential data management and record keeping.
The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural and bi-literate skills are required (Spanish, Mandarin, or Vietnamese strongly preferred).
Work hours are primarily evenings and weekends with some day time hours for meetings and supervision. Delivery of service may include overtime to accomplish task at hand. On-call duties are required. Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.
Required: Cleared background check (fingerprinting), valid TB test, valid California driver’s license and auto insurance. Must have completed or be willing to complete a 65-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided).