Children’s Advocacy Center Case Manager

Full-Time (40 hours/week), Hourly, Non-Exempt.

Hourly Base Pay: $25.31; On-call: $1.50 an hour; Bilingual: $0.50 (not required)
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112

Department: Support Services

Reporting to the Counseling and Healing Services Manager, the Children’s Advocacy Center Case Manager provides direct advocacy, counseling, safety planning, case management, support groups, community referrals to children and families that have been impacted by sexual assault, domestic violence and human trafficking  both in person and on the phone using a strength-based, client-centered, trauma-informed approach to individuals and families impacted by domestic violence, sexual assault and human trafficking. Effectively advocates for survivors with outside agencies and community organizations, including law enforcement, SART nurses, the District Attorney’s office, social services, correctional facilities, etc. Manage a caseload of survivors of domestic violence &/or sexual assault from the CAC; assess advocacy service needs; arrange, coordinate and monitor the delivery of individualized services. Maintains accurate and confidential records (hard copy and soft copy) of client services (service plans and achievements) and demographics and updates records in ETO (Efforts to Outcomes database) on a timely basis. Assists in facilitating department trainings and community presentations as needed.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity and client-centered service provision.

Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative and a sense of humor; and the ability prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and experience in confidential data management and record keeping.

The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural and bi-literate skills are preferred but not required (Spanish, Mandarin, or Vietnamese strongly preferred).

Work hours are primarily days. Schedule TBD. Delivery of service may include overtime to accomplish task at hand. On-call duties are required. Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

Required: Cleared background check (fingerprinting), valid TB test, valid 3+ years California driver’s license, and auto insurance. Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided). This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community.

YWCA BENEFITS:

  • A competitive benefits plan: health, dental, vision, and life insurance
  • 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve and Christmas Day.
  • 20 days of annual accrued PTO to start
  • Employee Assistance Program (EAP) and Talkspace for employees and their household members
  • Employer contributed 403B Retirement Plan with optional employee contributions
  • Employee Discounts with TicketsatWork

TO APPLY: Submit Resume & Cover Letter to hr@yourywca.org with Children’s Advocacy Center Case Managerin subject line.  Posting will continue until position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.

We may be unable to respond to every individual submission due to a high volume of applicants. Please do not telephone.

Applicants who do not follow the application procedure are immediately disqualified.

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