Crisis Intervention Advocate

Full-Time (40 hours/week), Non-Exempt
Hourly Rate: $25.65; On-call: $2.00, Bilingual: $0.50
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Website: www.yourywca.org
Program/Department: Crisis Intervention/Support Services (Pending name change to Healing and Justice)

Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental, and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Crisis Intervention Advocate in our Support Services Department.

Reporting to the Support Line Manager, the Crisis Intervention Advocate provides crisis intervention services, including 24-hour in-person and telephone response, safety planning, crisis counseling, community referrals, and information to individuals and families impacted by domestic violence, sexual assault, and human trafficking. The Crisis Intervention Advocate often serves as the first point of contact for the community and completes intakes, assessments, and screenings for other programs. To encourage survivor self-determination, services are delivered through a strengths based, non-judgmental, and trauma-informed lens that aligns with YWCA Golden Gate Silicon Valley’s mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability to work with culturally and economically diverse individuals and families and the ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to domestic violence and sexual assault issues, trauma, gender equity, and client-centered service provision.

Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and as a member of a diverse team with flexibility, initiative, and a sense of humor; and the ability to prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management and record keeping.

The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Spanish bilingual, bi-cultural, and bi-literate skills are preferred.

Work hours are primarily days. Delivery of service may include overtime to accomplish the task at hand. On-call duties are required during evenings and weekends (as part of a rotation). Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma. This position is onsite and in-person within the required service area response time based on the job assignment.

Required: Cleared background check (fingerprinting), valid TB test, valid California driver’s license, a clean driving record, reliable transportation, and auto insurance. Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification (training will be provided). This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community.

YWCA BENEFITS:

  • A competitive benefits plan: Employer covers employee’s premium for health, dental, vision, and life insurance (depending on the plan you choose)
  • A high deductible medical plan available including employer contributions and optional employee contributions and a limited Flexible Spending Account available
  • 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve and Christmas Day.
  • 20 days of annual accrued PTO to start
  • Employee Assistance Program (EAP) and Talkspace for employees and their household members
  • Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met
  • Parental leave for eligible employees for up to the first eight weeks
  • Annual Retention Bonus
  • Employee Discounts with TicketsatWork
  • Free Access to the Calm App
  • With access through Kaiser for the Ginger App and Class Pass

TO APPLY: Submit Resume & Cover Letter to hr@yourywca.org with “Crisis Intervention Advocate” in subject line. Posting will continue until position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.

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