Bilingual Crisis Intervention Manager

CAREER OPPORTUNITY  Bilingual Crisis Intervention Manager
Full-Time, Exempt. Compensation: $65,000-72,000
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Department: Support Services

Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Bilingual Crisis Intervention Manager in our Support Services Department.

Reporting to the Associate Director of Support Services, the Crisis Intervention Manager is responsible for the successful daily operation of the crisis intervention services to survivors of domestic violence and sexual assault, including but not limited to, business operations, community partner relationship building, staff supervision/support, 24-hour support line and in-person response management and trauma informed service delivery. The Crisis Intervention Manager:

·        Manages all crisis intervention programs, including 24/7 support line and 24/7 in-person response for survivors of sexual assault, domestic violence and human trafficking.

·        Manages a team of 10+ staff and indirectly supervises 30+ volunteers.

·        Ensures there is strong partnership with community stakeholders, especially among the SCC Sexual Assault Response Team.

·        Ensures the development, implementation, oversight, and evaluation of program procedures

·        Participates in program planning/design, change management, individual/leadership development, goal setting, community engagement and problem solving.

We are seeking a solutions focused and collaborative leader who builds cohesion and is passionate about the mission, vision, and values of the organization. Essential to this role is a demonstrated ability working with culturally and economically diverse individuals and families and ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and remotely. You must have an understanding of feminism and a strong commitment to social justice. Additionally, an ideal candidate will possess knowledge of and sensitivity to human trafficking issues, trauma, gender equity and client-centered service provision.

Candidates must have a Bachelor’s Degree in a social services field or an equivalent combination of education and experience as well as a minimum of 2-3 years of Management experience. Key to success is the ability to be present in a changing work environment; the ability to work independently and the ability to make decisions appropriately, prioritize effectively and model healthy boundaries with empathy and compassion. Candidates should be competent in using Microsoft Office (Word, Outlook, Excel, PowerPoint) and have experience in confidential data management and record keeping.

The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Prior advocacy-based counseling and case management experience is a plus. Bilingual, bi-cultural and bi-literate skills are highly preferred (Spanish, Mandarin, or Vietnamese strongly preferred).

Work hours are primarily days. Schedule TBD. Delivery of service may include overtime to accomplish task at hand. On-call duties are required. Work may include lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

Required: Cleared background check (fingerprinting), valid TB test, reliable Internet, valid California driver’s license and auto insurance. Must have completed or be willing to complete a 65-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided).

TO APPLY: Submit Resume & Cover Letter to with “Crisis Intervention Manager” in subject line. First deadline for submission of resumes: March 31st, 2021 Posting will continue until position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.  We may be unable to respond to every individual submission due to a high volume of applicants. Please do not telephone. Applicants who do not follow the application procedure are immediately disqualified.

Apply Online
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