Emergency Support Specialist

Emergency Support Specialist
Full-Time (40 hours/week), Hourly, Non-Exempt.
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Website: www.yourywca.org
Hourly / Salary Range: $48,048-$54,309 annually

Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Emergency Support Specialist working in the Emergency Housing program in our Housing Department.

Reporting to the Housing Program Manager, the Emergency Support Specialist provides mobile community response services i.e. counseling and safety planning at various off-site locations where survivors are temporarily housed.

Responsibilities include and are not limited to:

  • Provides mobile community response services, i.e. counseling and safety planning at various off- site locations where survivors are temporarily housed, including case management to survivors and their families temporarily housed in hotels with the goal of obtaining permanent housing or long term shelter.
  • Supports the work of the team/organization by coordinating the daily management of program activities, including but not limited to, 24-hour crisis-line response, triaging temporarily housed clients, providing timely and consistent client follow-up, screenings and assessments.

Candidates must have a Bachelor’s degree or college course work in social services field or equivalent combination of education and experience. Candidates should have knowledge of sensitivity to sexual assault and domestic violence issues, trauma, gender equity and/or other forms of oppression. Understanding and application of program theories such as trauma-informed care, feminist, and anti-oppression/anti-discrimination frameworks are key. Candidate must be open to work weekends and evenings and provide on-call support when needed.

Desired: Bilingual, bi-cultural and bi-literate skills highly preferred. Spanish, Mandarin, or Vietnamese languages. Prior experience providing case management or advocacy-based counseling highly preferred. Motivational Interviewing skills highly preferred.

Required: Cleared background check (fingerprinting), valid TB test, valid California driver’s license, and auto insurance. Must have completed or be willing to complete a 65-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided). This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community.

TO APPLY: Submit Resume & Cover Letter to hr@yourywca.org with “Emergency Support Specialist” in subject line.  Posting will continue until position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.

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