Housing Case Manager – Permanent Supportive Housing


Housing Case Manager – Permanent Supportive Housing
Full-Time (40 hours/week), Hourly, Non-Exempt.
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Hourly / Salary Range: $25.00-26.62 per hr. DOE

Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Housing Case Manager for Permanent Supportive Housing in our Housing Program.

Reporting to the Housing Program Manager, the Housing Case Manager provides mental health counseling, intensive case management, crisis intervention, safety planning, community referrals, and domestic violence education to chronically homeless individuals and families residing in the YWCA Golden Gate Silicon Valley’s community-based permanent supportive housing program. Responsibilities include and are not limited to:

  • Manage a caseload of survivors of domestic violence; arrange, coordinate and monitor the delivery of individualized services; develop goal plan to assist them in maintaining permanent housing, improve health conditions, improve/increase daily living activities, and achieve long-term stability.
  • Conduct comprehensive, needs assessments to collect psychosocial, financial, employment, housing, educational, and health information as appropriate to develop a case plan, using strength-based, cultural competent approaches, to assist the survivor in maintaining permanent housing.
  • Assist clients in accessing primary care, specialty care, dental care, and behavioral health services; Coordinate health services or support health care providers in their efforts to coordinate health services
  • Assist clients in applying for assistance programs including benefits, entitlement programs, utility discounts, etc.; help clients access employment services, job training, and/or volunteer opportunities; identify, encourage, and help clients to connect to social support networks.
  • Monitor and document detailed progress notes of clients on a weekly basis (approximately 60% of workweek), determining quality and effectiveness of services provided. Oversee the transfer of clients to step-down programs when their stability and health no longer require intensive case management services and reconnect client to ICM services when warranted by the status of their tenancy or health conditions.

Candidates must have a Master’s degree in social work, human services or related services field or equivalent combination of education and experience in housing industry. Minimum of two years of experience working in social services or with strong knowledge of Santa Clara County community resources.  Candidates should have knowledge of sensitivity to sexual assault and domestic violence issues, trauma, gender equity and/or other forms of oppression. Understanding and application of program theories such as trauma-informed care, feminist, and anti-oppression/anti-discrimination frameworks are key.

Desired: Bilingual, bi-cultural and bi-literate skills highly preferred. Spanish, Mandarin, or Vietnamese languages. Prior experience providing intensive case management or advocacy-based counseling highly preferred. Motivational Interviewing skills highly preferred. Previous Medi-Cal experience preferred.

Required: Cleared background check (fingerprinting), valid TB test, valid California driver’s license, and auto insurance. Must have completed or be willing to complete a 65-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided).

Interview process will include providing a writing sample related to the basics of Behavior Intervention Response Plan progress note format.

TO APPLY: Submit Resume & Cover Letter to hr@ywca-sv.org with “Housing Case Manager- Permanent Supportive Housing” in subject line.  Posting will continue until position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.

Apply Online
  • Accepted file types: pdf, doc, docx, jpg.
  • Accepted file types: pdf, doc, docx, jpg.

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